Swaylune support

We’ll help you find your rhythm.

Start with the answers below. If something still feels unclear, email us and include your iPhone model, iOS version, and what happened.

Email support
01

Why can’t I feel a pattern?

Core Haptics requires a supported iPhone. Make sure System Haptics are enabled in iOS Settings, the app is open in the foreground, and your intensity is above the minimum. The iOS Simulator cannot reproduce the physical result.

02

Why did my session stop?

Swaylune intentionally stops when the app moves to the background, your iPhone locks, iOS interrupts the haptic engine, or the timer finishes. Return to the app and choose Resume when it is safe; sessions never restart automatically.

03

How do I restore Swaylune Pro?

On a fresh install, choose Restore on the Swaylune Pro screen. After access is active, Restore Purchases is also available in Swaylune Settings. Use the Apple Account that made the original one-time purchase.

04

Where are my favorites and custom patterns?

They are stored locally on your iPhone. Swaylune has no account or cloud sync, so deleting the app or its data can remove custom patterns.

05

Is Swaylune a medical or therapy app?

No. Swaylune is a general wellness utility for short, intentional pauses. It is not a medical device and does not diagnose, prevent, treat, or cure any condition.

Still need help?

Contact Swaylune support.

We do not use a web form or collect support data on this site.

Emailmykhailomoroz333@gmail.com

For purchase refunds, use Apple’s Report a Problem service.